OB/GYN patient complaints up 29% over previous year: Ontario’s patient ombudsman
New data shows more people are filing complaints about obstetrical and gynecological care in Ontario, with insensitivity, poor communication and lack of trauma awareness among the most common grievances.
Ontario’s Patient Ombudsman Craig Thompson says his office received 168 complaints between April 2024 and March 2025, compared to 130 over the same period the previous year — a 29 per cent increase.
Complainants also detailed experiencing a lack of responsive care to factors such as history of sexual assault, pregnancy complications, miscarriages, and difficult births.
Many complaints were related to pregnancy, childbirth and postnatal care provided in hospitals, he said. There’s also been an increase in complaints regarding services at community surgical and diagnostic centres that do ultrasounds, X-rays and surgical procedures.
Complaints are filed online, by email, fax or mail, and then reviewed by the ombudsman, who engages with both parties to reach a resolution.
National data from the Canadian Medical Protective Association suggests patient complaints across medical disciplines are on the rise, with more than 4,045 in 2020, up from 3,379 in 2016. They said many complaints showed communication was an underlying issue.
The Ontario ombudsman’s data will be published later this year in an annual report on the overall number and themes of health-system complaints, but Thompson shared the OB/GYN numbers with The Canadian Press in the wake of an investigation published last week that included several patients alleging neglectful care going back almost a decade by the same Toronto doctor.
The patients described traumatic experiences while under the care of OB/GYN Dr. Esther Park, with some alleging they were not adequately informed about certain procedures performed at her clinic and the hospital she worked at for 25 years.
Dr. Park stopped practising medicine in April. Attempts to reach her for comment were unsuccessful.
In the ombudsman’s last annual report released in March, the number of obstetrical and gynecological-related complaints in the province was described as an “emerging concern” that Thompson said he would continue to monitor.
While Thompson said the way women’s health is delivered in Ontario has been an issue for many years, he said what’s new is the number of grievances about obstetrics and gynecology, and the nature of the complaints.
“We are in that role of a bit of the canary in the coal mine. We identify early signals of a problem,” he said, explaining that annual reports are shared with the province’s ministries of health, long-term care, and relevant health agencies.
The patient ombudsman’s role was created by the provincial government in 2016 to help resolve complaints and conduct investigations on issues of public interest.
Get weekly health news
Receive the latest medical news and health information delivered to you every Sunday.
Thompson calls his office the “last resort” for patients who are not satisfied with a hospital’s response to a complaint, and who need help reaching a resolution. But he also tries to pinpoint if a broader issue needs to be investigated and what can be done.
Thompson said he tries to determine: “Where’s the breakdown? Is this a breakdown in policy? Is this a breakdown in education or training of our team? Is this a breakdown in practice? Is the practice that we’ve adopted not meeting the mark?”
He would not disclose if he’s conducting a broader investigation of obstetrical and gynecological care complaints. His last report included two pages on the practice, identifying “broader organizational issues, including a lack of trauma-informed care approaches that, if addressed, could improve the experiences of patients and their families.”
Dr. Heather Millar, an obstetrician and gynecologist at Women’s College Hospital and Mount Sinai Hospital in Toronto, says a trauma-informed approach begins with an awareness of how common painful childhood memories, sexual assaults and triggering medical encounters are. It also includes strategies to avoid traumatizing or retraumatizing a patient.
She said she first came across the method in 2015.
“I was working with a physician at the time who used trauma-informed care principles and I realized that this was something that we should all be doing and that really should be implemented across our specialty,” Millar said.
The premise is to treat each patient as though they have a trauma history, for instance asking permission before touching them and covering their bodies during an exam to facilitate an environment that feels safe.
Since then, Millar has been helping integrate the approach at hospitals, including within Mount Sinai’s obstetric emergency training, and she teaches trauma-informed care to residents at the University of Toronto.
She’s also working on national guidelines with the Society of Obstetricians and Gynaecologists of Canada (SOGC) to formally implement this approach as a standard of care.
“We’re much more conscious now of how common trauma is in the general population … and also how the encounters and procedures in our specialty can be traumatic for people,” she said, referencing vaginal exams that can feel invasive, and emergencies during deliveries, which may trigger painful memories.
Dr. Glenn Posner, vice chair of education for the department of obstetrics and gynecology at the University of Ottawa, said when he was a resident more than 20 years ago, trauma-informed care was not talked about. But now, he sees residents bring this sensitive approach to their patients, for instance asking for permission multiple times before an exam, or showing them how a speculum feels on their leg before using it.
But the stressful demands of the job and sheer volume of patients can at times hinder sensitive communication, and can translate into body language that patients will pick up on, he said.
“Having a conversation with somebody with your hand on the door knob is perceived as you’re rushing them. But you can spend the same amount of time or even less if you come in, pull up a chair, sit down.”
Similarly, Millar said there are small changes that can make patients feel more in control, such as raising the head of a hospital bed so that the physician can make eye-contact with them throughout an exam.
In response to an email from The Canadian Press containing the ombudsman’s new data, the ministry of health said it expects every hospital and health-care partner to uphold the highest standard of patient care. They referenced existing patient safety legislation and regulation, but did not say what they would do about the increase in obstetrical and gynecological complaints.
“One complaint about the safety of care is too many,” a spokesperson for the ministry of health said in a statement.
The SOGC said it would not comment on the data since it has not seen the full report.
The head of an advocacy group that speaks out on behalf of patients says she’s seen similar reports for years without any investment in changes.
“I am not surprised that there are more complaints that are coming in this particular area of practice,” said Kathleen Finlay, chief executive officer of the Center for Patient Protection.
Finlay, who has worked as a patient advocate for almost 20 years, said she often hears OB/GYN patients say, “They didn’t listen to me. I had a lot of concerns and I felt I was just being rushed through the process. My questions weren’t being answered.”
She said not enough is being done at the regulatory level to make changes to improve patient experience.
“There are many issues that are, from a woman’s perspective, very traumatic and so much of it is about not being treated with the respect that they deserve.”
The majority of post-secondary students in Ontario are stressed about their finances heading into the school year, a new survey found.
The survey from TD Bank, which collected data from post-secondary students across the country, found that 92 per cent of all respondents in Ontario are stressed about their finances.
“The survey was clear that our students are experiencing a lot of stress, which is a bit unique from previous generations because of the multitude of factors that are just hypersensitive at this point, with higher unemployment, higher cost of living, higher tuition,” says Joe Moghaizel, vice-president of everyday advice journey at TD.
The survey found that while 78 per cent of Ontario parents believe their child has experienced financial stress in the past three months, that figure was well below the actual number of 92 per cent.
“What’s interesting is the amount of pressure and stress that they’re currently facing and feeling, and the disconnect between what their parents believe they’re experiencing,” Moghaizel says. “Parents were not aware of the amount of stress that the students are feeling.”
Moghaizel pointed to a number of things leading to this financial pressure, including the high cost of living and high rate of unemployment among young people in a difficult job market, leading to many students to have what he called a volatile income.
Get breaking National news
For news impacting Canada and around the world, sign up for breaking news alerts delivered directly to you when they happen.
The survey also found that Ontario had the highest percentage of students stressed about tuition costs at 35 per cent, compared with an average of 26 per cent in other provinces.
The government of Canada estimates it will take almost 10 years for the average student to pay off their student loans and the total student loan debt in Canada surpassed $23.5 billion in 2022.
“You go back to over two decades ago, when I was in school, the financial pressures that students deal with now are significantly higher because tuition is a lot more expensive and the cost of living is more expensive, and inflation has really taken a bite at students,” Moghaizel says.
Another key takeaway from the survey was that 36 per cent of all respondents found that social spending stressed them out the most.
Moghaizel says the social pressure speaks to the online environment that students find themselves in today, where everything they do is shared online.
“They all feel the pressure to spend and keep up, which, again, it’s not too dissimilar from other age groups and we’re keeping up with the Joneses and just keeping up with the spending habit of your circle creates a bit of pressure,” he says.
Moghaizel says this can leave post-secondary students feeling ill-equipped to manage their finances better.
Despite the concern, Moghaizel hopes this information is not discouraging to students and is an opportunity to start establishing good financial habits early in life.
He said that with societal pressures, it’s good for students to understand their needs versus their wants, and focus on prioritizing the necessities. Moghaizel says that through tracking their spending, students can see where all of their money is going.
“We want to make sure that we’re equipping students with the right understanding of financial knowledge for the products and services,” Moghaizel says.
© 2025 Global News, a division of Corus Entertainment Inc.
A Canadian man has pleaded guilty to illegally photographing classified U.S. defence facilities at the Space Force military base in Cape Canaveral, Fla.
Xiao Guang Pan, 71, of Brampton, Ont., pleaded guilty to three counts of unlawful photographing of military installations without authorization on three separate days in early January.
A U.S. District Court in Florida judge put Pan on probation for 12 months and immediately ordered him deported to Canada by U.S. Immigration and Citizenship Enforcement (ICE) officers under the U.S. Immigration and Nationality Act, citing his violations of American espionage laws.
Pan did not immediately respond to a request for comment.
A U.S. Department of Justice official was unsure about where Pan is in the ICE deportation process.
Pan’s guilty plea and deportation come as anxiety grows among U.S. lawmakers and ordinary Americans about hundreds of unidentified drones flying over sensitive American military bases amid concerns about foreign surveillance and spying.
A copy of Pan’s plea agreement reveals a stark contrast between what Pan said he was doing in Florida in January, when he was stopped by police, versus what U.S. federal agents actually found on his drone, phone and storage devices after seizing them.
On an artist biography page published by the Brampton Arts Organization, Pan stated he was born in China in 1953, immigrated to Canada in 2001 and has lived in Brampton since 2003.
Pan worked as a Best Buy Canada technician for 18 years until retirement in 2022, the biography adds.
Pan entered U.S. via Detroit
Pan entered the U.S. on a tourist visa at the Ambassador’s Bridge in Detroit, Mich., on or about Nov. 2, 2024. The court documents don’t suggest what Pan was doing or where Pan travelled in November and December.
The retiree was charged by summons on Feb. 11 after the National Aeronautics and Space Administration (NASA) detected drone activity near the Space Force Base and called in law enforcement on Jan. 7.
Brevard County Sheriffs responded. They saw Pan operating a DJI Mavic Pro 3 unmanned drone quadcopter from a parking lot in Port Canaveral and learned he’d been in the area for three days.
The local officers then tipped federal law enforcement agencies.
Federal agents caught the Brampton resident using his powerful unmanned drone and a separate camera with telephoto lenses to photograph and video classified military facilities and equipment near the Space Force base on Jan. 5, 6 and 7, without the base commander’s prior authorization as required under U.S. law.
Get breaking National news
For news impacting Canada and around the world, sign up for breaking news alerts delivered directly to you when they happen.
According to a statement of facts found in the plea agreement, which Pan signed and initialled on every page, U.S. federal agents interviewed him twice – no dates were given – and asked the Canadian what he was doing with the drone.
They also warned him: lying to federal agents is a federal crime in the U.S.
“Pan told the agents that he had flown his drone to take pictures of the beauty of nature, the sunrise, and the cruise ship port. He stated that he had not seen any launch pads and that he did not know that he was near a military installation,” the plea deal states.
Pan voluntarily submitted his devices to U.S. agents for a forensic data extraction.
That’s when the investigators found more than sunrises, nature and cruise ship videos.
The data showed Pan had flown his drone nine times and taken 1,919 photographs and videos during his three-day Florida visit, the plea deal states.
Of those 1,919 photos and videos, 243 photographs and 13 videos showed specific images of Space Force base military infrastructure and launch facilities, including fuel and munitions storage facilities, security checkpoints, and a Navy submarine platform, according to the plea agreement.
On Jan. 6, his second day of flying the drone quadcopter, Pan took nine videos and 166 photographs of Space Force installations.
This time, he launched his drone from a location several miles closer to the base; his photographs and videos captured the same military infrastructure as on Jan. 5, but in higher quality and from different angles, according to the plea agreement.
Pan also captured images and videos of mission control infrastructure and fuel and munitions facilities, including a photograph of a Space Launch Complex and payload processing facilities operated by two defence contractors.
On the third day of his drone flying, and before he was encountered by law enforcement, Pan recorded two more videos and took 56 photos.
Day 3 images included security checkpoints
His Day 3 images and videos showed roads, power distribution infrastructure, security checkpoints, mission control infrastructure, national security space launch infrastructure, fuel and munitions storage, and naval infrastructure, the plea agreement states.
After police stopped Pan on Jan. 7, federal agents interviewed him twice.
During those interviews, Pan was warned that lying to agents is a federal crime. He did so anyway, the plea deal suggests.
In addition to telling agents he flew his drone to record nature, sunrises, and cruise ships and didn’t know he was near a military base, Pan said his drone sends alerts and warnings to his handset and he received no alerts or warnings, the plea deal adds.
Investigators recovered flight log data from Pan’s quadcopter. It showed that on all three days he flew, the drone logged several alerts and sent operator messages about altitude and FAA airspace violations.
On Pan’s cell phone, agents also found several screenshots he created, including several Google Maps satellite overviews of Cape Canaveral. One screenshot taken Jan. 7 while Pan was at his drone launch location, prominently displayed the words “Cape Canaveral Space Force Station.”
Pan surrendered his $5,000 quadcopter
Pan was charged in February after a multi-agency probe led by the U.S. Federal Bureau of Investigation, U.S. Homeland Security, and the U.S. Air Force Office of Special Investigations.
Pan surrendered his $5,000 quadcopter, control equipment and storage devices that housed his videos and photos to the U.S. authorities.
He is also banned from returning to the U.S. without prior consent from the Secretary of the Homeland Security department.
TORONTO – An old bat was a difference-maker for the Toronto Blue Jays in a wild 9-8 victory over the Minnesota Twins on Wednesday night.
Ty France sparked an eighth-inning rally with a solo homer and Addison Barger emerged from a 2-for-30 slump with a two-run double to help the Blue Jays to their AL-best 40th comeback win of the year.
Barger said France “randomly decided” to use one of his old bats from the cage before his pinch-hit appearance.
“I haven’t seen the bat since last year and he had a homer with it,” Barger said. “And I was like, ‘Oh shoot, I’m going to use that.’ And it worked.”
Barger lined a slider from Michael Tonkin (2-1) off the top of the wall in right field to bring home Alejandro Kirk with the tying run and George Springer from first base with the go-ahead run.
Seranthony Dominguez (3-4) got two outs in the eighth inning for the win and closer Jeff Hoffman worked the ninth for his 29th save as Toronto (78-56) took the rubber game of the three-game series.
Related Videos
Toronto improved its record at Rogers Centre to 44-22, the best home mark in Major League Baseball at the end of the game.
Get breaking National news
For news impacting Canada and around the world, sign up for breaking news alerts delivered directly to you when they happen.
Barger became a regular in the lineup early in the season after providing consistent pop at the plate. Despite his struggles in recent weeks, he remains unfazed by late-game pressure.
With runners in scoring position in the seventh inning or later this season, Barger is hitting .389 with a 1.161 OPS (on-base plus slugging).
“Addy’s got talent,” said Blue Jays manager John Schneider. “He can do that. We’ve seen him do that, we’ve seen him hit home runs.
“I think it’s just the natural course of the season for a young guy and I think he’s navigating it pretty well.”
On the mound, Schneider went right back to Hoffman a night after he gave up two homers and blew his seventh save of the season.
“It’s like a quarterback throwing an interception,” Schneider said. “You’ve got to have a short memory and you’ve got to move on to the next thing. And you know, Hoff, like everybody else on this team, they move on to the next thing.”
The game had eight solo homers — four from each team — and Toronto clawed back from three deficits before taking its first lead in the eighth.
Only the Los Angeles Dodgers (41) have had more comeback wins.
“These guys do not quit,” Schneider said. “They do not give a (crap) who they’re playing against. They don’t care what the situation is. I love it.”
Andres Gimenez and Davis Schneider, with a pair, also went deep for Toronto. Byron Buxton, with two, Luke Keaschall and Brooks Lee homered for the Twins (60-73).
Toronto starter Eric Lauer allowed six earned runs and 10 hits over 4 2/3 innings. He had four strikeouts.
Minnesota starter Simeon Woods Richardson gave up five earned runs and five hits over 3 2/3 frames. He walked a pair and fanned two.
Toronto maintained its four-game lead on Boston in the American League East Division standings. The Red Sox edged Baltimore 3-2.
The Blue Jays will continue their six-game homestand Friday night against the MLB-leading Milwaukee Brewers. Shane Bieber (1-0, 1.50 earned-run average) is tabbed to start for Toronto.
This report by The Canadian Press was first published Aug. 27, 2025.
© 2025 The Canadian Press
-
Uncategorized3 months agoShop Proud, Eat Proud, Be Proud — Ottawa Canada Day Market This June 28th
-
3 months agoCanada’s world junior trial saw juries tossed, intense testimony. Here’s a recap
-
2 months agoMeasles circulating in northeastern B.C. community, health officials warn
-
2 months agoRing of Fire road to bring prosperity to First Nation, problems for caribou: report
-
3 months agoAnishinabek Nation chief says he briefed Ontario police on protests against Bill 5
-
2 months agoFormer major leaguer, Jays doctor Ron Taylor dies
-
2 months agoJagmeet Singh apologizes for attending Kendrick Lamar concert after Drake calls him out
-
2 months agoDreaming of a lakeside cottage but can’t afford it? Co-ownership could open that door