CBSA resolves new airport kiosk outage, chief says issues ‘not acceptable’

The Canada Border Services Agency said Friday it had resolved the third outage in less than a month affecting some airport traveller inspection kiosks, after the head of the agency called the repeated equipment failures “not acceptable.”
The CBSA said the outage affecting inspection kiosks at Toronto Pearson International Airport, Calgary International Airport and Edmonton International Airport was resolved around 3 p.m. eastern time, six hours after it was first reported.
An agency spokesperson told Global News that kiosks were also impacted at Toronto’s Billy Bishop International Airport and Ottawa International Airport, but those systems were brought back online earlier Friday.
“This failure was caused by an unexpected technical issue during maintenance work,” the spokesperson said in an email. “It was not the result of any cyberattack.
“We thank travellers for their cooperation and apologize for any inconvenience experienced.”
Earlier Friday, CBSA president Erin O’Gorman said the agency works with its partners “relentlessly” to prevent outages and has contingency plans in place.
“It’s not acceptable that they go down, and we are working with our partners to make sure they don’t go down — and when they do, that we are ready to put them back up again,” she told reporters at a border security announcement in Niagara Falls, Ont.

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Friday’s outage came after a similar failure on Oct. 2 that affected Toronto Pearson as well as Montreal Trudeau International Airport, Ottawa International Airport and Calgary International Airport for about three hours.

That outage came days after kiosks went offline due to what CBSA called “unforeseen technical problems during routine systems maintenance” on Sept. 28.
The agency has said the recent outages also affected commercial processing at some land border crossings.
Public Safety Minister Gary Anandasangaree said Friday he has tasked O’Gorman to report back to him within 30 days on “some of the challenges that we have been facing recently,” but added that agency staff are tasked to ensure outages are resolved quickly.
“I can assure Canadians that our systems work, our systems work effectively,” the minister said.
“Of course, there may be at times some outages and as soon as we find out, we make every effort to fix it in an expedited timeline.”
During the outages, international arrivals at affected airports have been rerouted to in-person customs inspection booths, leading to delays for travellers.
“Safety and security standards are upheld at all times, with border services officers working to verify travellers’ identities, receive their declarations, and conduct any additional screening warranted by each traveller’s individual circumstances,” the agency told Global News.
“The CBSA works closely with airport management to expedite traveller processing, minimize delays and complete verifications as required.”
Manual processing was also enacted for commercial traffic at land border crossings, leading to delays for vehicles that persisted for days after the outages were resolved.
The CBSA said at the time that it was working with Shared Services Canada, the Crown agency that provides IT services across government, to reduce the risk of future outages.
© 2025 Global News, a division of Corus Entertainment Inc.


TORONTO – Eight-year-old Logan Dorna is cheering on the Blue Jays in their playoff run while sporting their logo on his prosthetic eye.
Logan’s left eye was removed at the Hospital for Sick Children in Toronto after he was diagnosed with retinoblastoma — an eye cancer — when he was six months old.
Matthew Milne, an ocularist who works with the hospital’s eye cancer team, made Logan’s first artificial eye as a baby and replaces it with a new one about every two years as he grows up.
When Logan came to see Milne a couple of weeks ago for his next prosthetic eye, he had something specific in mind.
“I wanted to get the special eye because I like playing baseball and I like watching it too,” he said in a video interview with his parents from their home in Richmond Hill, Ont., on Friday.
Milne, who hand-paints the artificial eyes, made Logan one with a gold iris and baseball seams.
He painted the Blue Jays logo on top of the eye. Unlike the gold and the seams, it’s not possible to make the logo visible to others because the top is tucked back into the eye socket.
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But Logan knows it’s there and can show others when he swaps that eye out for a second “everyday” prosthetic eye. That one has a brown iris to match his seeing eye.

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It also has a special painting on the top that reflects his interests: a character from the “Zelda” video game series.
Milne encourages his young patients to pick fun images for the tops of their prosthetic eyes.
“When you’re dealing with a very kind of adult issue like retinoblastoma, I want to always give kids the opportunity to kind of customize something for themselves, make it fun for them,” he said.
Logan’s mom, Taline Dorna, said her son has been wearing his Blue Jays eye “every time the Jays have been playing because he believes in his soul that it’s giving them a little bit of extra luck.”
The sports theme is also a celebration of how much Logan overcame in the summer when he started playing baseball for the very first time, she said.
“Having just monocular vision, depth perception is really off. So whenever he hit that ball … (it) really gave him that boost of confidence.”
When he’s not batting — Logan’s favourite part of the game — he’s “usually right field but sometimes middle and left,” he said.
Dorna and Logan’s father, Serge, hope that their son’s embracing of his artificial eye inspires other children with differences to feel proud and be welcomed.
“That’s what we’ve always wanted for him … no social stigma attached to having a prosthetic eye because it is such a visible difference,” Dorna said.
“We want him to always feel confident and not ashamed of who he is because it’s part of his identity.”
Logan’s prosthetic eye is connected to ocular muscles so it can move in sync with his seeing eye when he’s looking around, even though there’s no vision there, Milne said.
Retinoblastoma is rare — there were 15 cases in children 14 years and under in 2019 — but it’s the most common type of eye cancer in children and often found under the age of two, according to the Canadian Cancer Society’s website.
Removing the cancerous eye helps prevent the tumour from spreading elsewhere. After Logan’s eye was taken out, he didn’t need any further treatment such as chemotherapy or radiation, his mother said.
He now goes for checkups at SickKids’ eye clinic once a year and sees Milne every few months to maintain his prosthetic eye.
This report by The Canadian Press was first published Oct. 18, 2025.
Canadian Press health coverage receives support through a partnership with the Canadian Medical Association. CP is solely responsible for this content.
© 2025 The Canadian Press

A new clinical trial at Kingston Health Sciences Centre could mark a turning point in how anxiety is treated in Canada.
For the first time in Canada, researchers are studying the effects of micro-dose psilocybin, the active ingredient found in magic mushrooms, on people living with generalized anxiety disorder (GAD).
“There are significant unmet needs among people living with generalized anxiety disorder, and they are seeking effective, well-tolerated treatments,” said Dr. Claudio Soares, principal investigator and attending physician in KHSC’s Mental Health and Addiction program.

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Psilocybin is being tested for its potential to reduce anxiety without causing hallucinations.
“Not everybody has access to treatment, but also not everybody can tolerate medications for anxiety,” said Soares.
“They might have sexual dysfunction or weight gain. So we’re always looking for novel alternatives, novel treatments, and psilocybin has emerged as one of the options to treat anxiety disorder.”
The study will run over eight weeks and involve up to 60 participants taking either psilocybin or a placebo daily at home.
Researchers say the initial results are encouraging, with some participants noticing reduced anxiety within the first week.
“This study represents a major shift, a new way of targeting anxiety by engaging the brain in novel ways, but without the sedation or emotional numbing caused by many of the current medications used to treat anxiety,” said Soares.
With more than 1.6 million Canadians affected by GAD, researchers are hopeful the trial will offer a safer and more accessible treatment alternative.
If successful, larger-scale studies could follow, bringing new hope to those living with anxiety.
© 2025 Global News, a division of Corus Entertainment Inc.

SEATTLE – Blue Jays designated hitter George Springer left Game 5 of the American League Championship Series due to a right knee injury.
Springer was hit by a 95-m.p.h. pitch thrown by reliever Bryan Woo in the seventh inning of Friday’s game at T-Mobile Park. Toronto led 2-1 at the time.
Springer was replaced in the lineup by Joey Loperfido, who was added to the 26-man roster on Thursday after outfielder Anthony Santander was ruled out with a back injury.
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Springer was hit in the side of the knee and immediately crumpled to the ground in the batter’s box. A team trainer, joined by manager John Schneider, came out of the dugout for assistance.

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The 36-year-old Springer got to his feet and tested the leg by slowly walking to first base before deciding to leave the game.
Springer, who drove in Toronto’s first run of the game in the fifth inning, is hitting .256 in the post-season with three homers and six RBIs. He hit .309 in the regular season with 32 homers and 84 RBIs.
Following the game Jays manager John Schneider said X-rays were negative on Springer’s knee.
This report by The Canadian Press was first published Oct. 17, 2025.
© 2025 The Canadian Press
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